New Bet Privacy Policy for Bangladesh Players

This Privacy Policy describes how new bet ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the new bet platform at new-bet.app. New bet is committed to handling your personal data responsibly and transparently, in accordance with applicable data protection laws and best practices.

By registering an account on new bet, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please do not register an account or use the new bet platform.

This policy applies to all players using new bet from Bangladesh and any other jurisdiction where access to the platform is permitted. It covers all personal data collected through the new bet website, mobile platform, and any communications between you and new bet's support team.

New bet collects personal data that is necessary to operate your account, process payments, verify your identity, and comply with legal obligations. The categories of personal data we collect include:

New bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or responsible gaming obligations.

New bet collects your personal data through several channels, all of which are designed to be transparent and proportionate:

• Direct registration: When you create a new bet account, you provide your name, date of birth, email address, and contact details directly.
• Payment transactions: When you make a deposit or withdrawal via bKash, Nagad, or another supported payment method, transaction data is shared with new bet by the payment provider.
• Identity verification: When you submit documents for KYC verification, new bet collects the information contained in those documents.
• Platform usage: New bet automatically collects technical and usage data as you interact with the platform, including your IP address, device information, and gameplay activity.
• Customer support: When you contact new bet's support team via live chat or email, the content of those communications is recorded and stored.
• Cookies and tracking technologies: New bet uses cookies and similar technologies to collect certain technical data about your browsing session. See Section 6 for full details.

New bet uses your personal data for the following purposes, each of which has a clear legal basis under applicable data protection law:

• Account management: To create, maintain, and secure your new bet account, including verifying your identity and age.
• Payment processing: To process your deposits and withdrawals accurately and securely via your chosen payment method.
• Legal compliance: To comply with anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and any other applicable legal obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the new bet platform.
• Responsible gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to apply responsible gaming tools where appropriate.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your new bet account.
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the new bet platform.
• Marketing communications: To send you promotional offers and updates about new bet, where you have consented to receive such communications. You can opt out at any time.

New bet does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: New bet shares necessary financial data with bKash, Nagad, Rocket, and other payment providers to process your transactions. These providers are bound by their own privacy and security obligations.
• Identity verification providers: New bet uses third-party KYC service providers to verify your identity and age. These providers process your identity documents securely and in accordance with applicable law.
• Game providers: Some game providers may receive limited technical data (such as your player ID and session data) to deliver their games on the new bet platform. They do not receive your full personal profile.
• Regulatory and legal authorities: New bet may be required to share your data with government authorities, regulators, or law enforcement agencies where required by law or court order.
• Fraud prevention agencies: New bet may share data with fraud prevention and anti-money-laundering agencies where we have reasonable grounds to suspect fraudulent or illegal activity.

All third parties with whom new bet shares personal data are required to handle that data securely and in accordance with applicable data protection laws. New bet does not permit third parties to use your data for their own marketing purposes.

New bet uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow new bet to understand how players use the site. The types of cookies new bet uses are:

• Essential cookies: These are required for the new bet platform to function. They enable core features such as account login, session management, and security. You cannot opt out of essential cookies without affecting platform functionality.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — to provide a more personalised experience on new bet.
• Analytics cookies: New bet uses analytics tools to understand how players navigate the platform, which pages are most visited, and where improvements can be made. This data is aggregated and anonymised where possible.
• Security cookies: These help new bet detect and prevent fraudulent activity, bot traffic, and other security threats on the platform.

New bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods new bet applies are:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, as required by AML and KYC regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping requirements.
• Support communications: Retained for up to 3 years from the date of the communication, for dispute resolution and quality assurance purposes.
• Technical and usage data: Typically retained for up to 2 years, after which it is anonymised or deleted.

When your personal data is no longer required, new bet will securely delete or anonymise it. If deletion is not immediately possible due to technical constraints, new bet will isolate the data from further processing until deletion can be completed.

New bet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the new bet platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Strict access controls ensuring that only authorised new bet personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the new bet platform and infrastructure.
• Continuous monitoring for suspicious activity and potential security incidents.
• Staff training on data protection and security best practices.

As a new bet player, you have the following rights in relation to your personal data. New bet is committed to making it easy for you to exercise these rights — simply contact our support team to make a request.

To exercise any of these rights, contact new bet's support team at [email protected]. New bet will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case new bet will notify you of the extension and the reason for it.

The new bet platform is strictly for adults aged 18 and over. New bet does not knowingly collect personal data from anyone under the age of 18. If new bet discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that your child has registered an account on new bet or provided personal data to the platform, please contact new bet support immediately at [email protected] so the matter can be investigated and resolved promptly.

New bet operates internationally and some of the third-party service providers we work with — such as identity verification providers and cloud infrastructure partners — may process your personal data in countries outside Bangladesh. When new bet transfers personal data internationally, we ensure that appropriate safeguards are in place to protect your data to the same standard as required under applicable data protection law.

These safeguards may include contractual clauses that require the recipient to protect your data, or reliance on the recipient's certification under a recognised data protection framework. If you would like more information about the specific safeguards in place for any international transfer of your data, please contact new bet support.

New bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "last updated" date. For significant changes that materially affect how we use your personal data, new bet will make reasonable efforts to notify you directly via email or an in-platform notification.

Your continued use of the new bet platform after any changes to this Privacy Policy are published constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account and request deletion of your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way new bet handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week, and are committed to responding to all privacy-related enquiries promptly and thoroughly.

You can also use the contact details below to exercise any of your data rights as described in Section 9 of this policy. New bet takes all privacy enquiries seriously and will always provide a clear, honest response.

For questions about responsible gaming and account restrictions, please also visit our Responsible Gaming page, or review our Terms and Conditions for the full legal framework governing your use of new bet.