New Bet FAQ — Your Questions, Answered

Basic account verification is required before processing larger withdrawals. For standard play and smaller cashouts, you can get started without submitting documents. If your account is flagged for a verification check, our support team will contact you and guide you through the process — it's straightforward and usually completed within a few hours.

No — each player is allowed one account only. Creating multiple accounts is against New Bet's terms and conditions and may result in all accounts being suspended and balances forfeited. If you've forgotten your login details, use the password reset option or contact support to recover your existing account rather than creating a new one.

On the login page, click "Forgot Password" and enter the mobile number linked to your account. You'll receive a reset code via SMS. Enter the code, set a new password, and you're back in. If you no longer have access to the registered mobile number, contact New Bet support via live chat and they'll help you recover your account securely.

Log in to your New Bet account and go to the Profile or Account Settings section. From there you can update your display name, email address, and notification preferences. For changes to your registered mobile number or payment details, contact support directly — these changes require identity confirmation for security reasons.

You must be at least 18 years old to register and play on New Bet. This is a strict requirement and applies to all players regardless of location. New Bet takes responsible gaming seriously — if we have reason to believe an account holder is under 18, the account will be suspended immediately pending age verification.

If you wish to close your account, contact New Bet support via live chat or email. Before closing, make sure to withdraw any remaining balance. If you're closing your account for responsible gaming reasons, our team can also set up a self-exclusion period instead — this temporarily suspends your account without permanently closing it, giving you the option to return when you're ready.

New Bet accepts deposits via bKash and Nagad — the two most widely used mobile wallets in Bangladesh. These are the fastest and most convenient options for local players. No bank account or credit card is required. Simply use the mobile wallet app you already have on your phone to fund your New Bet account instantly.

Log in to your New Bet account and go to the Deposit section. Select bKash as your payment method, enter the amount you want to deposit, and follow the on-screen instructions. You'll be prompted to complete the payment from your bKash app. Once confirmed, your New Bet balance updates instantly — no waiting, no delays.

The minimum deposit on New Bet is ৳100. This low threshold means you don't need a large amount to get started — ৳100 is enough to play several rounds across most games in the lobby, including Color Game, Bombing Fishing, and the slot titles. There's no maximum deposit limit for standard accounts.

Deposits via bKash and Nagad are processed instantly. As soon as your mobile wallet payment is confirmed, your New Bet balance updates in real time. If your deposit hasn't appeared after five minutes, check that the payment was completed successfully in your bKash or Nagad app, then contact New Bet support with your transaction reference number.

New Bet does not charge any fees on deposits. The full amount you send from bKash or Nagad is credited to your playing balance. Note that your mobile wallet provider (bKash or Nagad) may apply their own standard transaction fees — check your wallet app for their current fee schedule.

This occasionally happens due to network delays. First, wait five minutes and refresh your New Bet balance. If it still hasn't updated, contact New Bet support via live chat and provide your bKash transaction ID (TrxID). The support team can trace the payment and manually credit your account if the funds were received. Keep your bKash transaction confirmation message as proof.

Yes, Nagad is fully supported on New Bet. The deposit process is identical to bKash — go to the Deposit section, select Nagad, enter your amount, and complete the payment from your Nagad app. Funds appear in your New Bet balance instantly after the Nagad transaction is confirmed.

No. For security and anti-fraud reasons, deposits must be made from a mobile wallet registered in your own name. Deposits from third-party wallets may be rejected or held for review. If you don't have a bKash or Nagad account, you can register for one easily through the respective apps — both are free to set up.

Go to the Withdrawal section in your New Bet account, select bKash or Nagad, enter the amount you want to withdraw, and confirm. The funds are sent directly to your registered mobile wallet. Most withdrawals are processed within minutes — you'll receive a confirmation notification in your bKash or Nagad app once the transfer is complete.

The minimum withdrawal on New Bet is ৳200. There's no maximum withdrawal limit for standard accounts, though very large withdrawals may require additional identity verification before processing. If you're planning a large cashout, contact support in advance to ensure everything is in order.

The majority of New Bet withdrawals to bKash or Nagad are completed within minutes. During peak hours or if your account requires a verification check, it may take up to a few hours. If your withdrawal hasn't arrived within 24 hours, contact support with your withdrawal reference number and they'll investigate immediately.

Withdrawals can be rejected for several reasons:

• The withdrawal amount is below the ৳200 minimum
• Your account has an active bonus with wagering requirements not yet met
• Your identity verification is incomplete
• The withdrawal wallet doesn't match the one used for deposits

If your withdrawal was rejected, you'll receive a notification explaining the reason. Contact support if you need clarification or help resolving the issue.

New Bet does not charge withdrawal fees. The full amount you request is sent to your bKash or Nagad wallet. As with deposits, your mobile wallet provider may apply their own standard receiving fees — check your bKash or Nagad app for details on their current fee structure.

For security reasons, withdrawals must go to the same mobile wallet used for your most recent deposit. This policy protects against fraud and unauthorised access to your funds. If you need to change your registered withdrawal wallet, contact New Bet support — they'll guide you through the secure update process.

New Bet currently offers seven games across different categories:

• Bombing Fishing — explosive fishing game with bomb multipliers
• The Great Icescape — cascading reel slot with free spins
• Color Game — simple instant-result colour betting game
• Lucky Neko — Japanese-themed slot with expanding wilds
• Live Casino — real dealers streaming baccarat, roulette, and blackjack
• Shaolin Soccer — sports-themed slot with penalty bonus round
• Dino Hunter — dinosaur hunting game with T-Rex bonus multipliers

New games are added to the lobby regularly — check the game page for the latest additions.

Yes. All New Bet games use a certified random number generator (RNG) to determine outcomes. This means every spin, every card draw, and every fishing round produces a genuinely random result — there are no patterns, no manipulation, and no way to predict outcomes. The RNG certification ensures the games meet international fairness standards.

Absolutely. New Bet is designed mobile-first. Every game in the lobby runs smoothly on Android phones — both through the downloadable app and directly in your mobile browser. No special hardware is needed. A standard mid-range Android phone with a stable internet connection is all you need to enjoy the full New Bet experience.

Minimum bets vary by game. Most slot games and Color Game allow bets starting from ৳1 per round, making them accessible for players with any budget. Fishing games like Bombing Fishing have slightly higher minimums due to their multiplier mechanics. Live Casino tables have their own minimum bet requirements — check the individual game lobby for exact limits before you start playing.

Color Game is one of the simplest games on New Bet. You pick a colour, place your bet, and wait for the result. If your chosen colour comes up, you win a multiple of your stake. The game runs in fast rounds, making it ideal for players who want quick results without complex rules. It's a great starting point if you're new to New Bet.

RTP (Return to Player) varies by game. Most slot titles on New Bet have an RTP between 95% and 97%, which is competitive with industry standards. Fishing games and live casino tables have their own payout structures. RTP figures represent long-term statistical averages across millions of rounds — individual sessions will vary. Check each game's info panel for its specific RTP.

Some New Bet games offer a demo or practice mode that lets you explore the mechanics without risking real money. This is a great way to understand how bonus rounds, multipliers, and special features work before committing your balance. Check the game lobby — titles with a demo option will show a "Try" or "Demo" button alongside the main play button.

If your connection drops during a game round, New Bet's system records the state of the round at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off — your bet is preserved and the round result is applied correctly. If you believe a disconnection caused an incorrect outcome, contact support with the game session details and they'll review the server logs.

New Bet offers a welcome bonus on your first deposit. The bonus amount and percentage are displayed on the promotions page at the time of registration — offers are updated regularly so the current deal may vary. To claim it, simply register, make your first qualifying deposit, and the bonus is credited to your account automatically. No promo code is needed.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ৳500 bonus with a 10x wagering requirement means you need to place ৳5,000 in total bets before the bonus converts to withdrawable funds. Each bonus on New Bet has its own wagering requirement — check the bonus terms before claiming.

Yes. New Bet runs regular reload promotions for existing players, including daily deposit bonuses and weekly cashback offers. These are available in the Promotions section of your account. Reload bonuses are a great way to extend your playing time — check the promotions page each day as offers rotate frequently and some are time-limited.

No — bonus funds must meet the wagering requirements before they can be withdrawn. However, any winnings generated from your real money balance (not bonus funds) can be withdrawn at any time. Your account balance will clearly show your real money balance and bonus balance separately so you always know what's withdrawable.

Yes, most New Bet bonuses have an expiry period — typically 7 to 30 days depending on the promotion. If you don't meet the wagering requirements within the bonus validity period, the bonus and any associated winnings will be removed from your account. Always check the expiry date when claiming a bonus so you can plan your play accordingly.

New Bet periodically runs referral promotions where you can earn bonus credit for inviting friends to register and make their first deposit. When active, you'll find your unique referral link in the Promotions or Account section. Both you and your referred friend may receive a bonus once the qualifying conditions are met. Check the current promotions page for availability.

Bonuses are usually credited automatically within a few minutes of a qualifying deposit. If yours hasn't appeared, check that your deposit met the minimum amount required for the promotion. Some bonuses also require you to opt in before depositing — if you didn't opt in first, the bonus may not apply. Contact New Bet support with your deposit details and they can check whether you're eligible and apply the bonus manually if appropriate.

Yes. New Bet uses SSL (Secure Socket Layer) encryption on all connections, which means your personal data and payment information are protected during every transaction. Account passwords are stored using industry-standard hashing — New Bet staff cannot see your password. Two-factor authentication is available for additional account security.

New Bet collects only the data necessary to operate your account and process payments. Your information is never sold to third parties. All data is stored on secure servers with restricted access. For full details on what data is collected and how it's used, read the Privacy Policy.

If you suspect someone else has accessed your New Bet account, change your password immediately using the Account Settings page. Then contact New Bet support via live chat to report the incident — they can review your account activity, freeze the account if necessary, and help you secure it. Never share your password or OTP codes with anyone, including people claiming to be New Bet staff.

New Bet takes responsible gaming seriously and provides several tools to help players stay in control:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Session time reminders — get notified when you've been playing for a set period
• Self-exclusion — temporarily or permanently suspend your account
• Reality checks — periodic pop-ups showing your session duration and net result

Access these tools in your Account Settings or visit the Responsible Gaming page for more information.

To self-exclude, contact New Bet support via live chat or email and request a self-exclusion. You can choose a temporary period (e.g. 30, 90, or 180 days) or a permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications. This tool is there to help — use it without hesitation if you feel your gaming is becoming a problem.

The full Terms and Conditions are available at new-bet.app/terms-conditions. We recommend reading them before registering so you understand the rules around bonuses, withdrawals, and account usage. If anything in the terms is unclear, contact support and they'll explain it in plain language.